Home Login Support
I can't login to Wonde
To use your Google login details when logging in to Wonde, ensure that you click on the 'Login with Google' button first. Entering your Google login details to the login box on the left hand side of the Wonde login screen will not work.
'Couldn’t find your Google Account' error message
Please make sure you are logging in with the correct details given. All accounts end with @iaspire.org.uk
When I click on an app I get taken to another login page
Some apps require further authentication via Google. Click 'Sign in with Google' and enter your Google login details e.g. firstname.lastname@example.org
then simply follow the instructions.
Can't find class in Google Classroom
If you’re using a shared device that may be logged into Chrome with a different user, please try opening a private/incognito tab (Ctrl+Shift+N) or click on the 3 dots at the top righthand side within Chrome and press on “New Incognito Window”. You should never need to request for a Class code.
If you have signed into Chrome with Child A. Please sign out and sign in with Child B
When I click on an app I get 'Browser extension missing'
If you are on a PC or Mac, follow the instructions and install the Wonde extension. If you are on a mobile device, you will need to login in to the app using app specific login details. We are currently working to organise these and will be sending them to you shortly. In the meantime, please explore some of the other resources.
The app says an app is required because I'm on a mobile device
Where possible, download the app from the app store and login with the specific credentials that have been provided.
Alternatively: Android: Open the Chrome app and tap the three dots in the top-right corner. When you do this, a menu will pop up. Here, you will see the button "Desktop site" — tap on this to turn on desktop browsing. You may need to click the link in the Wonde dashboard again to load the correct version
iOS: Press the aA icon located to the upper-left corner of the screen instead. On the menu that shows up, tap Request Desktop Website, and Safari will oblige immediately. The setting only applies to the tab that’s currently active. However, any links within the tab that you choose to open in new tabs will load in desktop mode as well.